Customer Care Team Lead

VERSA INNOVATIONS CORP., established in 2009, is the first Filipino brand specializing in two-way radios and walkie-talkies, serving industries such as security, hospitality, retail, transportation, and logistics. With a strong focus on customer-centricity, innovation, and teamwork, VERSA develops reliable communication solutions tailored to clients needs. Known for its dependable and cost-effective products, VERSA has expanded its offerings to include a complete range of commercial and pre-licensed radios. Now, VERSA continues to innovate, building internet-based platforms like the Versanet, which enhance business operations through unified command and control systems to drive productivity and growth.

This is a full-time on-site role based in Quezon City. The Customer Care Team Lead will manage and oversee the daily operations of the customer care team to ensure the delivery of exceptional service. Key responsibilities include supervising and mentoring team members, handling escalated customer inquiries, monitoring performance metrics, and developing strategies to improve customer satisfaction. The Team Lead is also expected to foster a customer-focused culture and continuously enhance processes for greater efficiency and service excellence.

• Proficiency in Customer Satisfaction, Customer Service, and Customer Support
• Experience in Customer Service Management, including overseeing and mentoring teams
• Strong Communication skills, both verbal and written, with the ability to resolve customer issues effectively
• Demonstrated ability to analyze performance metrics and implement process improvements
• Leadership skills, including conflict resolution and fostering a collaborative and results-driven team environment
• Must have relevant experience in customer service or team leadership roles
• Bachelor's degree in Business, Communications, or a related field preferred