Analyzing customer issues and identifying effective solutions promptly, collaborating with other teams if necessary, to resolve problems or concerns efficiently.
Providing detailed information about Maxicare services, member eligibility, value-chain within the member journey from appointment booking in PCC or LOA issuance up to actual availment.
Collecting and documenting customer feedback, both positive and negative, and communicating it to his immediate supervisor.
Keeping detailed records of customer interactions, issues, and resolutions to maintain a comprehensive customer support history.
Escalating complex cases based on set escalation procedures.
Experience And Training
6 months BPO experience (Technical Support in Telco Account, CSR in Financial Account - This is non negotiable)
Skills
Strong verbal communication skills, interpersonal skills
