Customer Care Specialist
- Posted 2 months ago
- Be among the first 10 applicants
Job Description
Responsibilities
- Issues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to members
- Screens assess and process availment cases based on procedures and benefit applications guidelines
- Responds to inquiries and complaints at first-hand resolution (if possible) on customers feedback and issues raised
- Escalates complex availment cases based on set escalation procedures.
- Complies to a pre-advised shift schedule and ensures to support Operations 24/7.
- Ensures operating costs reduction by property implementing the use of office supplies/facilities including power, internet, and phones
- BPO or HMO experience is an advantage
- 1 year BPO experience (Technical Support in Telco Account, CSR in Financial Account, or Healthcare Account )
More Info
Key Skills
Healthcare Account
About Company