Customer Care Specialist

1-3 Years

This job is no longer accepting applications

Job Description

Responsibilities

Issues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to members
Screens assess and process availment cases based on procedures and benefit applications guidelines
Responds to inquiries and complaints at first-hand resolution (if possible) on customers feedback and issues raised
Escalates complex availment cases based on set escalation procedures.
Complies to a pre-advised shift schedule and ensures to support Operations 24/7.
Ensures operating costs reduction by property implementing the use of office supplies/facilities including power, internet, and phones

Experience And Training