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Customer Care Specialist

Lofty
Fresher
Philippines, Manila
  • Posted 5 days ago
  • Be among the first 10 applicants

Job Description

Job Type

Full-time

Description

Key Responsibilities

  • Respond to customer inquiries and complaints promptly and professionally
  • Provide detailed information about products, services, features, specifications, and pricing
  • Process transactions, including orders, returns, and exchanges, ensuring accuracy
  • Troubleshoot and resolve product or service issues, escalating complex problems to appropriate departments
  • Document all customer interactions and resolutions in the company's CRM system
  • Collaborate with internal teams to improve service delivery and customer experience
  • Follow up with customers to ensure satisfaction and issue resolution
  • Maintain up-to-date knowledge of company products, services, and policies

Requirements

Required Skills and Qualifications

  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to remain calm under pressure and handle difficult situations
  • Proficiency in customer service software and Microsoft Office Suite
  • Strong organizational skills and ability to multitask
  • High school diploma or equivalent required; associate or bachelor's degree preferred
  • Previous experience in customer service or a related role is highly desirable

More Info

Job Type:
Permanent Job
Industry:
Real Estate
Function:
Customer Service
Employment Type:
Full time

About Company

Job ID: 152390031

Last Updated: 16-08-2026 06:19:26 PM
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