Customer Care Specialist - Growth Path To Team Lead QA
Customer Care Specialist - Growth Path To Team Lead QA
torch solutions- Posted 2 days ago
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Job Description
Job Description
TORCH Solutions in Cebu City is seeking a capable customer service professional to resolve technical and billing issues related to digital textbooks, LMS access, and content delivery. You will document interactions in CRM for QA and reporting, and participate in daily huddles and weekly training to stay current on product updates.
There are opportunities to grow into team lead or QA roles within the organization, with on-site work in Cebu City and a collaborative, customer-focused environment.
TORCH Solutions in Cebu City is seeking a capable customer service professional to resolve technical and billing issues related to digital textbooks, LMS access, and content delivery. You will document interactions in CRM for QA and reporting, and participate in daily huddles and weekly training to stay current on product updates.
There are opportunities to grow into team lead or QA roles within the organization, with on-site work in Cebu City and a collaborative, customer-focused environment.
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