Customer Care Specialist

We are a world-leading smart mobility SaaS company with 2,800,000 subscribers across 23 countries, and we are looking for a Senior Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

• Build strong relationship with decision makers/fleet managers/system users and manage of all services for our customers.
• Perform outbound retention calls to clients whom contract is expiring.
• Developing and implementing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Meet and exceed monthly targets through successful contract retention
• Establish good rapport and trust though proactive engagement
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations
• Listen attentively to the customer's responses and gather as much information as possible; use this information alongside predefined strategies, to offer the most suitable solution(s) and/or alternative options to retain the client's business
• Compile daily report
  
  

Requirements

• Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
• Experience in customer service.
• Proficient in English.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.