Responsibilities:
- Establish customer contact by handling incoming calls and initiating follow up outbound calls.
- Promote products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary.
- Resolve customer concerns by providing appropriate information regarding products and services.
- Record customer information and maintain database by obtaining, entering, and verifying required data.
- Ensure quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
- Facilitate sales process by communicating/sharing information with appropriate internal and external contacts.
- Complete and ensure accurate validation of insurance benefits
- Provide customer follow-up as required
- Contribute to departmental objectives by accomplishing required contact and sales results and ability to track and report progress of sales results.
Requirements:
- Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is preferred
- An ability to build rapport with customers
- An ability to navigate multiple computer systems
- An ability to pronounce the 52 States of America and refer to guide to access abbreviations
- An ability to work in a target-driven environment
- Proficiency in Microsoft office programs and general computer operations
- Ability to learn and follow basic direction on process
- Must have mastery of the English language, both oral and written
- Must be detail-oriented and organized to maintain accurate records
- Must have the ability to focus and work quickly
- Sense of urgency in reporting any concerns to immediate supervisor
- High School diploma or equivalent required
- 1-2 years experience working in the medical field preferred
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