Job Description
WE'RE HIRING!
Customer Care Representative (US Healthcare)
Are you passionate about helping people and providing exceptional customer service Join our Healthcare Account and become part of a team that supports patients, healthcare providers, and insurance members with professionalism and care.
Qualifications
College Graduate with or without experience
Completed 2 years in College with 6 months customer service related experience
Above Average English communication skills
Good interpersonal skills
Analytical and problem solving skills
Good comprehension skills
Basic knowledge with MS Office
Willing to work on weekends and holidays
Key Responsibilities
Answer inbound customer inquiries regarding healthcare plans, benefits, claims, and account information.
Assist members with appointment scheduling, eligibility verification, and general healthcare-related concerns.
Provide accurate information while maintaining empathy and professionalism.
Resolve customer issues efficiently or escalate complex concerns to the appropriate department.
Document customer interactions accurately in the company's system.
Maintain confidentiality and handle sensitive information in accordance with company policies.
Meet performance metrics, including quality, productivity, and customer satisfaction goals.
Stay up to date with company procedures and healthcare account guidelines.
Why Join Our Team
Full-time employment
Paid training
Career growth opportunities
Supportive and collaborative work environment
Competitive Compensation And Incentives (based On Company Policy)
Interested Send us a message today to learn more about the position, qualifications, and application process. We'd love to help you start your career in the healthcare industry!
