Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
About This Role
Customer Care Representative is responsible for responding to customer inquiries, resolving issues, and providing accurate information through our calls and chat channel. Your role is to ensure that our customers receive the highest level of service and satisfaction. With your exceptional communication skills and attention to detail, you will be able to provide prompt and accurate information to our customers, resolving any issues they may have.
Roles & Responsibilities
- Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to customers, explaining practical solutions, and ensuring that clients feel supported and valued.
- Building lasting relationships with customers and other team members based on trust and reliability.
- Understanding and striving to meet or exceed department metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Collaborate with the customer service team to ensure customer issues are resolved promptly.
- Troubleshoot technical issues and escalate complex problems to the appropriate department or team member.
- Proactively seek out opportunities to improve the customer service experience.
- Stay up to date with product knowledge and customer service best practices.
- Develop a deep understanding of all regional procedures and products within Ria.
- Meet individual and team performance targets for customer service and quality.
Position Requirements
- Bachelor's Degree in any related field
- At least 2 years experience in related field
- Highly driven with passion for excellence in customer service
- Prior experience in providing support via chat
- Proficiency in Zendesk Chat or similar live chat platforms.
- Flexibility to work in shifts as needed, including extended hours weekends, and holidays.
- Fluent in English
Perks & Benefits
- Competitive Salary and Allowances
- HMO/Dental/Life Insurance Benefits on Day 1
- Paid Time Off (SL/VL) with Leave Conversion
- 13th Month Bonus
- Incentives
Ria Money Transfer offers a competitive salary and benefits package, actual compensation is based upon factors such as the candidate's skills, qualifications, and experience. Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about the company at:http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. 
