Customer Care Representative

Description:

Duties and Responsibilities:

• Provide service to the Filipino customers of cash loan and POS loans (initially) and other financial products.
• Interact with customers via SMS, chat, phone calls, email, and social media.
• Be caring and helpful. Communicate both casually and professionally at the same time.
• Analyze, investigate and solve difficult cases offline
• Coordinate with other teams to solve customer cases and provide feedback

Qualifications:

• Native Tagalog speaker
• At least 2nd year college
• Proficient in English (accent is ok)
• Good written English and grammar
• Good vocal and written communication skills
• Tech savvy
• Corporate DNA compatibility (empathy, teamwork, taking responsibility, self-development, feedback/proactiveness)
• Quick learner and can adapt to constant changes
• Good typing speed
• Excel, Outlook knowledge

Requirements:

Nice to have, but not required:

• Past experience with personal finance products (e.g. lending, payments, etc.)
• Back office / QA experience
• Familiarity with Jira, Confluence software
• Can speak other language such as: Cebuano, Bisaya, Ilocano, Ifugao, etc.

Skills:
(Not indicated)