Description:
Duties and Responsibilities:
- Provide service to the Filipino customers of cash loan and POS loans (initially) and other financial products.
- Interact with customers via SMS, chat, phone calls, email, and social media.
- Be caring and helpful. Communicate both casually and professionally at the same time.
- Analyze, investigate and solve difficult cases offline
- Coordinate with other teams to solve customer cases and provide feedback
Qualifications:
- Native Tagalog speaker
- At least 2nd year college
- Proficient in English (accent is ok)
- Good written English and grammar
- Good vocal and written communication skills
- Tech savvy
- Corporate DNA compatibility (empathy, teamwork, taking responsibility, self-development, feedback/proactiveness)
- Quick learner and can adapt to constant changes
- Good typing speed
- Excel, Outlook knowledge
Please apply through: https://breezeventures.bamboohr.com/careers/39
Requirements:
Nice to have, but not required:
- Past experience with personal finance products (e.g. lending, payments, etc.)
- Back office / QA experience
- Familiarity with Jira, Confluence software
- Can speak other language such as: Cebuano, Bisaya, Ilocano, Ifugao, etc.
Skills:
(Not indicated)
