In this role you will be responsible for overseeing and addressing all customers needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer's best use of CommPeak's platform and products.
Responsibilities
- Provide exceptional customer service to our large base of customers
- Responsible for resolving queries and managing customers requests through e-mail, chat, or phone calls within an agreed acceptable timeframe
- Manage and take ownership of the resolution process for all customer-related issues including following up to ensure the timeliness of the resolution
- Communicate with third-party vendors to coordinate customer requirements and ensure proper and timely delivery of services
- Work in collaboration and provide additional support to other teams within the organization as needed
- Maintain up-to-date knowledge and assimilate quickly to new products and services, processes, programs, regulations, etc.
- Contribute to maintaining accurate and up-to-date inventories, databases, and knowledgebase
- Escalate issues or concerns to the relevant person/department as needed in a timely and accurate manner.
Requirements
- With at least 1 year of working experience in customer service or related field
- Excellent communication skills (both written and oral)
- Client-focused, detail-oriented, fast learner, and possesses good influencing skills
- Able to multitask and handle stressful situations appropriately and professionally
- Able to work independently with minimal supervision and follow up on outstanding tasks closely
- A strong sense of ownership, responsibility, and accountability
- Comfortable to liaise with people across all levels and all offices
- Confident yet humble
- Great team player
- Self-motivated
Benefits
- Great career growth opportunity to develop within the Company
- Learning culture- We invest greatly in learning and developing professional and personal skills
- Working in a truly international team on truly international and multi-regional projects
- Private health insurance
- Hybrid work set-up
- Internet allowance during Work From Home
