Customer Care Coordinator (Remote)

Job Title: Customer Care Coordinator

Type of Employment: Full-time (Remote)

Shift Schedule: 9:00 AM – 6:00 PM EST

Role Overview

The Customer Care Coordinator is responsible for coordinating customer onboarding and managing equipment-related processes from order through installation, monitoring, return, or disposal.

This role works closely with customers, vendors, leasing companies, technicians, and internal teams to ensure orders are processed accurately, installations and removals are coordinated efficiently,

equipment records remain current, and customers receive timely communication throughout the

process.

The ideal candidate is highly organized, detail-oriented, proactive, and committed to following tasks through to completion.

About the Employer

A U.S.-based office equipment solutions provider specializing in copier and printer sales, leasing, and maintenance. The company is dedicated to delivering reliable service, high-quality products, and exceptional customer support to businesses of all sizes.

Our Core Values

At Office Space Copier, We UPLIFT Each Other.

U — Unstoppable - We relentlessly pursue solutions and continuous improvement. We take ownership and follow problems

through to resolution.

P — Pumped - Energy is our advantage. We bring a positive, can-do attitude to our customers and teammates.

L — Limitless Thinking - We challenge assumptions, improve processes, and look for better ways to serve our customers.

I — Inspire Others to Do Better - We share knowledge, communicate clearly, and help the people around us succeed.

F — Family & Work Thrive - We believe high performance and a healthy life outside of work can coexist.

T — Trailblazers - We take initiative, adapt quickly, and continuously raise the standard.

Objectives of This Role

• Deliver a smooth and professional customer onboarding experience.

• Coordinate equipment orders, deliveries, installations, returns, and removals.

• Maintain accurate equipment information across company systems.

• Ensure newly installed equipment is properly connected and reporting through DCA monitoring.

• Provide clear and timely communication to customers and internal teams.

• Maintain accountability for open tasks and follow through until completion.

Key Responsibilities

Orders, Onboarding & Installation

• Manage PPO orders from start to finish, excluding contract creation and invoicing.

• Coordinate new customer onboarding.

• Coordinate lease equipment orders, deliveries, and installations.

• Schedule and communicate with customers, vendors, technicians, and internal teams.

• Track open orders and installations through completion.

Equipment Lifecycle Management

• Coordinate lease returns, machine removals, and equipment disposal.

• Process ITT contract cancellations related to leased equipment.

• Maintain accurate equipment information throughout the machine lifecycle.

• Ensure equipment changes, replacements, returns, and removals are properly documented.

Systems & DCA Accountability

• Update EKM/Odoo with new machine information.

• Monitor newly installed machines to ensure they begin reporting through the DCA.

• Follow up on machines that are not reporting and coordinate resolution with the appropriate

parties.

• Maintain accurate customer, equipment, and activity records.

Customer Communication & Coordination

• Provide customers with timely updates regarding orders, installations, returns, and equipment

activity.

• Coordinate across Sales, Service, Operations, vendors, and leasing partners.

• Proactively identify and resolve outstanding issues.

• Maintain strong follow-through so customer requests and internal tasks do not fall through the

cracks.

Required Skills & Qualifications

• Experience in customer service, administrative support, sales support, operations, or a related

role.

• Excellent written and verbal communication skills.

• Strong organizational and time-management skills.

• High attention to detail and accuracy.

• Ability to manage multiple priorities and open tasks simultaneously.

• Strong follow-through and personal accountability.

• Comfortable working with customers, vendors, and multiple internal departments.

• Proficiency with Microsoft Office, CRM systems, and standard business technology.

Preferred Qualifications

• Experience in the copier, printer, office technology, managed services, or equipment leasing

industry.

• Experience coordinating equipment orders, deliveries, or installations.

• Familiarity with equipment leasing and return processes.

• Experience with EKM, Odoo ERP, DCA/device monitoring, or similar systems is a plus.