Join a top-rated Aussie employer and award-winning platform that's revolutionising how businesses compare and buy insurance - backed by 16 years of industry excellence and community impact.
The Opportunity
Play a key role in maintaining high service standards and ensuring an excellent customer experience in line with our client's service level agreements.
Why join us
- Proudly Great Place to Work certified.
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more.
- Grow with stability: 100+ in our 10-Year Club by 2025.
- Dynamic talent network: 2,000+ across APAC and beyond.
- Competitive compensation with annual reviews.
- Comprehensive medical care for you and your family.
- Generous paid leave because work-life balance matters.
- Level up with LinkedIn Learning and tailored training.
Staff Testimonial
I feel truly happy and blessed to have received this amazing recognition in such a short time. I'm deeply grateful to my team leader and my teammates for their support - Customer Service Coordinator, ASW Philippines.
What You'll Do
- Providing all customers with an outstanding experience, being responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Responding to customer inquiries, including telephone calls and emails, to learn about and address their needs, complaints, or other queries such as amendments, payments or policy questions.
- Work to set customer experience milestones by responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Understanding and striving to meet or exceed the Customer Fanatic team metrics while providing excellent consistent customer service.
- Handle calls and emails within the expected time frames.
Key Criteria
- Exceptional customer service with 23 years of experience, demonstrating strong active listening, verbal and written communication skills, and a professional phone demeanor.
- Proficient in computer systems, particularly CRM software such as Salesforce, with excellent typing and data entry abilities.
- Skilled in asking probing questions to uncover customer needs and effectively diffusing tense or challenging situations.
- Strong time management and sound decision-making abilities in fast-paced environments.
- Highly adaptable, accountable, and committed to delivering consistent, high-quality service.
Work setup:
Manila (BGC, Taguig): Australian hours (6am - 3pm, PHT) with a full-time work-from-home set up.
