Customer Care Collections Senior Representative

• Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.

• Ensuring customer satisfaction and strive to meet service standards.
• A typical day will likely involve fielding between 75 to 100 calls.

• Communicating effectively and professionally with both internal and external customers to resolve questions and issues.

• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.

• Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

Required Skills for this role include:

• At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.

• At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.

• 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.

• An education level of at least a high school diploma or GED Preferences.

Preferred Skills include:

• Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims