Salary: 40K package
Schedule: Monday to Friday (06:00 AM-03:00 PM PHT)
What are we looking for
Skills Required
- At least 1-2 years of experience in a customer service, contact centre, retail, or e-commerce environment.
- Strong verbal and written communication skills.
- Excellent problem-solving, conflict resolution, and complaint-handling skills.
- Ability to build positive relationships with customers and internal stakeholders.
- Experience using customer service platforms such as Zendesk or similar CRM systems(Essential)
- Exposure to logistics, warehouse, or order management systems is an advantage.
- Understanding of Standard Operating Procedures (SOPs).
- Knowledge of Australian Consumer Law is an advantage.
- Experience in omnichannel customer support is a essential.
Candidates who are available to start immediately will be highly regarded.
What will you do
- Provide exceptional customer service via phone, email, live chat, and other communication channels.
- Respond to customer enquiries regarding deliveries, collections, returns, refunds, repairs, spare parts, and back orders.
- Resolve customer concerns professionally while maintaining a high level of customer satisfaction.
- Develop a strong understanding of the company's products and services to provide accurate information and support.
- Collaborate with internal teams, including Accounts, Warehouse, Retail, Marketing, Learning & Development, and Legal, to resolve customer issues.
- Identify opportunities to improve customer service processes and contribute ideas for continuous improvement.
- Follow and maintain Standard Operating Procedures (SOPs) while helping keep documentation accurate and up to date.
- Meet customer service KPIs, quality standards, and response time targets.
- Support a positive, collaborative, and high-performing team environment.
- Ensure compliance with company policies, procedures, and workplace safety standards.
- Perform other duties as required by the Customer Care Team Leader or Management.
Join the awesome team and enjoy these benefits & perks:
- Officebased
- Equipment Provided
- HMO Day 1
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Regular Company Events, Work Life Balance, and Career growth opportunities.
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
About the Role We are seeking an experienced Customer Service Officer to join a growing team supporting a premium consumer products brand. This role is ideal for someone who enjoys helping customers, solving problems, coordinating repairs and after-sales support, and working in a fast-paced environment.
The successful candidate will act as a key point of contact for customers, providing exceptional service across product enquiries, order support, and after-sales service coordination. You will also work closely with internal stakeholders and external service providers to ensure a seamless customer experience.
#ConnectOSCareers #JoinConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
