Job Description

Join Sutherland and Make a Difference Every Day

At Sutherland, we're committed to creating exceptional customer experiences through innovation, empathy, and world-class support. As a Collections Specialist, you'll play a vital role in helping customers navigate account and payment concerns while delivering professional, customer-focused solutions.

If you have collections experience, strong communication skills, and a passion for helping people, we want to hear from you.

What You'll Do

Assist customers with account inquiries, payment arrangements, billing concerns, and dispute resolution through various communication channels.
Provide clear and accurate information regarding account balances, credit terms, and available payment options.
Work with customers to identify practical solutions that support successful account resolution.
Investigate and appropriately escalate complex account issues and disputes.
Maintain accurate documentation of customer interactions and actions taken.
Ensure adherence to company policies, compliance requirements, and service standards.
Meet quality, productivity, and performance goals while delivering excellent customer experiences.
Participate in coaching sessions, training programs, and team meetings to continuously enhance your skills.

What We're Looking For

High School Graduate or equivalent.
At least 6 months of collections experience.
Excellent verbal and written English communication skills.
Strong customer service mindset with the ability to build rapport and handle sensitive conversations professionally.
Comfortable navigating multiple systems and applications simultaneously.
Experience using AI-enabled tools or digital platforms in a customer service environment is a plus.
Ability to work in a fast-paced, performance-driven environment.

Why Join Sutherland

Competitive compensation and benefits package

Career growth and development opportunities

World-class training and continuous learning programs

Collaborative and supportive team culture

Work with a global organization serving leading brands worldwide

Be part of a company that values innovation, performance, and people

Start a rewarding career with Sutherland and help customers find solutions while building your professional future.

Apply today and take the next step in your career.