Customer Care and Experience Specialist - Hybrid Local Account

We are seeking Customer Care and Experience Specialists to handle client inquiries, service concerns, and support-related issues. The role requires strong communication skills, a customer-first mindset, and the ability to multitask. Must be a college graduate with at least 1 year of customer service experience in any professional setting.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in person

• Resolve customer complaints and issues with professionalism and empathy

• Track, document, and follow up on customer interactions using CRM systems

• Collaborate with internal teams to address customer concerns or service gaps

• Identify opportunities to improve customer satisfaction and suggest enhancements

• Monitor and analyze customer feedback to improve service processes

• Maintain a positive, customer-first attitude across all interactions

• Assist in onboarding new clients or guiding them through services/products

• Ensure adherence to service-level agreements and company standards