Customer Assistance Specialist | Hiring Now

Cognizant is a global company with over 270,000 associates, serving clients across industries worldwide. We help organizations solve complex challenges and thrive in the digital era. Join us and Be Cognizant!

Key Responsibilities

• Manage high-value, late-stage, and complex delinquency accounts (e.g., 90+ DPD, charge-off risk, legal referral queues).
• Execute advanced skip-tracing techniques for hard-to-contact customers and update account records accordingly.
• Negotiate structured repayment plans, settlements, and hardship arrangements within expanded authority limits.
• Achieve and consistently exceed daily, weekly, and monthly collections targets across assigned portfolios.
• Manage post-promise follow-up calls to ensure payment commitment fulfillment and reduce broken promise rates.
• Share best practices on objection handling, call opening/closing, and skip-tracing with the broader team.
• Maintain consistently high QA scores and serve as a benchmark for call quality standards on the floor.
• Ensure full compliance with client-specific collections policies, and data privacy regulations
• Provide end-of-shift account status reports and flag high-risk accounts to the Team Lead proactively.
• Support the Team Lead during absence or high-volume periods by taking on queue monitoring or real-time adherence tasks.

Qualifications:

Education

• Bachelor's degree
• Degree in Business Administration, Finance, Communication, or a related field preferred.

Experience

• Minimum 2 - 3 years of BPO experience, with at least 1.5 – 2 years specifically in a collections or debt recovery role.
• Demonstrated track record of meeting or exceeding collections KPIs in a previous role.
• Experience handling US client accounts preferred.
• Exposure to B2B collections is a plus.

Why Join Us

At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.