Job Description
We're looking for a vibrant representatives to join our Contact Centre team.
In this role, you'll be the backbone of our business, helping our partner clients keep their payments flowing smoothly across the country. You'll be joining a dynamic crew and your ability to help will make a real impact on real businesses.
Location: BGC, Taguig (On-site) | Shifting - Night Shift Schedule
Available Roles
Technical Helpdesk Representative
Customer Support Representative
Welcome Center Account Management
Responsibilities
As our first point of contact, you'll be the friendly, expert voice on the phone (Customer Support), turning technical hurdles (Technical Support) into easy wins for our customers.
You'll be a pro at keeping things organized. By documenting every interaction in our ticketing tool with precision, you'll ensure our process stays smooth and our customers keep smiling.
You'll put your detective skills to work, triaging issues and using our knowledge library to solve puzzles. If a mystery is too big to crack alone You'll be the bridge that connects it to our Level 2 support experts.
You'll take full ownership of the incidents you handle, managing your workload with pride and ensuring we hit our service goals so our clients can keep accepting payments without a hitch.
Qualifications
Relevant experience for at least 1 year
You are comfortable using a PC and able to navigate multiple windows
You can work in a fast-paced environment and effectively as part of a team
What's in it for you
Our people enjoy some amazing perks, check out a few below:
Competitive salary package
Exciting employee engagement activities
Stability (Continuously getting pioneer accounts)
Learning sessions every week
Fast career growth
Free Parking Passes
Accessible location
HMO
Leave credits/Leave conversions
Night differential
Uncapped annual appraisal
2 days off
