Customer and Store Experience Associate

We're hiring: Customer and Store Experience Associate | Manila, Philippines

A fast-growing eCommerce enabler operating across Southeast Asia's biggest marketplaces is looking for a Customer and Store Experience Associate to own online store experience and customer engagement for a portfolio of brand partners.

About the company:

→ Southeast Asia-based eCommerce enabler managing brand partner stores across ecommerce platforms, websites, and social media accounts

→ Growing brand portfolio with a strong focus on delivering a consistent, high-impact online store experience

→ Fast-paced, high-growth environment where brand storytelling and customer experience drive business growth

What you'll own:

→ Perfect store online experience for assigned brands — executing and managing store presentation across ecommerce platforms, website, and social media

→ Content freshness and consistency — collating and updating online assets and e-tail content to keep every brand touchpoint on-brand and engaging

→ Customer experience and communication — managing all consumer communication across ecommerce platforms, resolving inquiries with prompt, professional support

→ Campaign support — working with the Digital Brand Manager to implement campaigns and assess promo effectiveness for continuous improvement

→ Customer insight — analyzing online customer behavior to inform store design choices and identify customer needs that drive satisfaction and conversion

What you bring:

• Bachelor's degree

• Internship experience in e-commerce, customer service, or administrative roles is an advantage

• Exceptional verbal and written communication skills

• Ability to collect, track, and analyze multiple data sets

• Attention to detail and a creative, multimedia-savvy mindset

• Ability to build rapport and collaborate with others within the company and externally

Why this role:

• Real scope — shape the online store experience and customer journey for real brand partners, not just execute tasks

• SEA scale — work at the center of Southeast Asia's eCommerce boom across multiple ecommerce platforms and brands

• Brand impact — your creativity and customer care directly shape how shoppers experience and engage with the brands you support

Interested Send your CV via DM or to the email in our profile.

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