About the Role
We are seeking a customer-focused and reliable Customer Service Representative to join our growing support team. This role is responsible for handling customer inquiries and concerns across various communication channels, ensuring a seamless and positive customer experience.
The position requires strong communication skills, empathy, and attention to detail. The successful candidate will handle day-to-day customer interactions, coordinate with internal departments, and help maintain service excellence in a fast-paced environment.
Key Responsibilities
Customer Support & Communication
- Manage inbound and outbound phone calls in a professional and timely manner.
- Respond to emails, chats, and other messaging platforms to address customer inquiries, requests, or complaints.
- Follow up on customer issues, ensuring timely resolution and communication.
- Answer questions about products and services accurately and clearly.
Case Management
- Document customer interactions and create support tickets for tracking and resolution.
- Coordinate with internal teams to ensure all cases are handled efficiently.
- Follow up on pending issues related to guest check-in, property concerns, or other operational matters.
Operational Support
- Conduct telesurveys or outbound calls for feedback, verification, or other business needs.
- Support cross-departmental coordination by providing accurate information and timely updates.
- Perform other job-related tasks or projects as assigned by leadership.
Qualifications
- Bachelor's degree or equivalent experience.
- Minimum of 1 year of experience in customer service or support.
- Excellent communication skills in English (verbal and written).
- Strong interpersonal skills with a customer-oriented approach.
- Tech-savvy and comfortable working across multiple systems or platforms.
- Adaptable and able to thrive in a fast-paced, dynamic environment.
- Startup experience is an advantage.
- Highly organized with the ability to multitask, prioritize, and manage time effectively.
- Must be based in Metro Manila and amenable to 4 days onsite and 1 day remote weekly.
- Open to shifting schedules based on operational requirements.
- Amenable to start as soon as possible.
