This role supports our eCommerce operations and customer service channels. You'll manage customer inquiries, make website updates, help optimize SEO content, and handle various administrative tasks. You'll work across key platforms such as Shopify and Klaviyo, with a strong interest in reporting and data to help drive business insights.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries across email, chat, and other platforms.
- Make website changes (content updates, product uploads, minor edits) in Shopify.
- Support SEO initiatives by updating and creating product descriptions, blog posts, and metadata.
- Assist with email marketing tasks in Klaviyo, including list management and simple campaign edits.
- Maintain accurate records, customer databases, and order tracking.
- Prepare basic reports on customer service metrics, website performance, and marketing engagement.
- Conduct product checks and ensure content is up-to-date and accurate.
- Collaborate with the marketing and operations teams to support ongoing initiatives.
Key Requirements:
- Previous experience in eCommerce and customer support.
- 2–3 years of ecommerce, digital marketing, or ecommerce operations experience.
- Strong working knowledge of Shopify and Klaviyo.
- Basic understanding of SEO principles and content updates.
- Passion for data, reporting, and improving business processes.
- Excellent written and verbal English communication skills.
- Highly organized, with strong attention to detail and time management.
- Tech-savvy and comfortable learning new tools quickly.
- Able to work during Australian business hours.
