Role Objective:
The Customer Administration Coordinator provides end to end support to the office team, they are the main point of contact for office enquiries, distributing to the relevant departments. They upload all approvals, purchase orders and help with booking trades in minor modification department. They assist with most of the adhoc duties also.
Job Responsibilities:
- Fully manage the Info Inbox. Dealing with job follow ups, complaints and updates.
- Dragging emails into the correct folders for the team.
- Upload approvals into the job system for bookings.
- Update job system quoted items, statuses and notes for bookings.
- Forward complaints to external contractors.
- Contact external contractors if leaks occur.
- Issuing work orders to external contractors.
- Confirm major mod approvals.
- Answer all incoming phone calls. Resolve complaints with clients on the phone.
- Collect credit card payment upon request from client or colleague/s.
- Confirm Minor & Major Mod bookings and update Aroflo. Investigate complaints/callbacks.
- Monthly stationary order
- Monthly Woolworths orders
- Posting Mail
- Arranging signatures on Stat Decs
- Manage new and existing service agreements
- General Office Maintenance
- Ad-hoc administration duties
- Support to colleagues and management.
Job Qualifications:
- Business Administration – (Preferred)
- High School Diploma or equivalent (Mandatory)
- Minimum 3 to 5 years experience in an office customer service role
- Proven experience handling complaints and difficult client
- Proven record of good time management skills
- Experience using a job tracking system (ideal, but not essential)
- Proficiency in MS Word, Outlook and Excel
- System Savvy – Ability to adapt to new systems efficiently and effectively
- Excellent verbal and written communication skills (English)
- Strong Attention to Detail and following up skills.
- Work well under pressure
- Positive and Can do attitude
- Quick minded to juggle multiple tasks at once, work well under pressure and think on their feet
- Self-starter.
