Customer Activation Manager (Onboarding)

About oboda

oboda is empowering innovative Filipino distributors with elegantly crafted AI-driven inventory management and world class support. We unify inventory, purchasing, sales, finance, and CRM into one intelligent, real-time platform so Filipino businesses can scale faster, operate smarter, and compete globally.

Role Overview

The Customer Activation Manager owns the post-sales journey: from signed contract to fully active, value-generating client.

Your mission is simple but critical: Get customers live fast, trained properly, using and deriving value from the platform. This role sits at the intersection of operations, product, and client success. You'll run onboarding, training, and activation using clear playbooks, reports, and timelines, ensuring every client reaches activation milestones and ROI as quickly as possible.This is not a support role. This is a delivery + execution + accountability role.

Success Criteria

• Clients go from signed to live on time
• Users are trained, confident, and active
• Data is clean, accurate, and usable
• Clients clearly understand how oboda improves their workflows
• Activation metrics are tracked, reported, and improving month over month

Key Responsibilities

1. Client Onboarding & Activation

• Own end-to-end onboarding for new clients after sales handoff
• Run kickoff calls and align stakeholders on scope, timelines, and success criteria
• Execute oboda's onboarding gameplan (setup → data → training → go-live)
• Ensure clients reach active status, not just implemented

2. Training & Enablement

• Conduct structured training sessions (admin, ops, sales, purchasing, warehouse, etc.)
• Customize training based on client workflows and industry
• Produce and submit training reports
• Identify gaps in understanding and close them fast
• Operational ExecutionCoordinate with product, engineering, and ops for client-specific needs
• Handle real-world issues during onboarding (data gaps, process mismatches)
• Be on-site when required to unblock activation
• Ensure data integrity during migrations and setup

3. Reporting & Accountability

• Track onboarding progress using internal activation metrics
• Flag risks early (low engagement, delays, misalignment)
• Maintain clean onboarding documentation and handover notes
• Continuously improve onboarding playbooks and templates

Qualifications

• A degree in IT, Computer Science, Communications, Business Administration or a related field.
• Strong attention to detail and analytical thinking.
• Excellent written and verbal communication skills.
• Organized, proactive, and able to follow structured testing processes.
• (Preferred) Knowledge of supply chain, ERP, or business management systems.
• Passionate about delivering high-quality, reliable software experiences.
• Passionate and proactive