Job Description
Job Summary
We are seeking dedicated and customer-oriented individuals to join our team as Customer Service Representatives. In this role, you will assist customers by handling inquiries, providing accurate information, and resolving concerns across multiple communication channels. This position is ideal for individuals who thrive in fast-paced environments and are passionate about delivering excellent customer service.
Key Responsibilities
Handle customer inquiries via phone, email, or chat in a timely and professional manner
Provide accurate information regarding services, processes, and company policies
Resolve customer concerns efficiently while maintaining a high level of customer satisfaction
Document interactions, issues, and resolutions in the system
Escalate complex or unresolved issues to the appropriate teams
Meet and maintain performance metrics such as productivity, quality, and customer satisfaction
Schedule & Training
Willingness to work on shifting schedules, including nights, weekends, and holidays
Participate in paid training covering systems, processes, and customer service best practices
Qualifications
At least a High School or Senior High School graduate
Strong English communication skills (both written and verbal)
Customer-focused mindset with strong attention to detail and problem-solving skills
Basic computer proficiency and ability to multitask
Willing to work onsite in Cebu City
