CSR - Utility Account ( Alinta ) Daishift

Tata Consultancy Services Limited

Other - Philippines

1-2 Years

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Job Description

Responsible for handling both outbound & in-bound calls from customers or authorized third parties regarding all
process & contingency situations arising due to any issues
Handle customer complaints during peak time and resolve the issues & advice the best resolution available
Responsible for prompt and accurate response to customer's needs and requests
Ability to compare and evaluate possible customer service solutions, and decide which to recommend to customers
to best meet their needs and circumstances.
Input data and verify information as it pertains into related systems as and when required
Properly document each customer interaction in the servicing systems as defined by the process
Ensure successful customer support through resolution of back-office tasks whenever not on calls
Understanding of utilities and associated market participants
The results of the analysis can be used to design targeted marketing campaigns, for example:
- Sales Fulfillment: Retaining existing customers (antonym: customer attrition) & Gaining new customers
- Information: Providing timely and regular information to customers
Other examples of the applications of analyses include:
- Evaluating and improving customer satisfaction
- Risk assessment and management
- Data collection and analysis are viewed as a continuing and iterative process. Ideally, business decisions are
refined over time, based on feedback from earlier analyses and decisions.
Identify factors important to clients
Handle customer complaints
Ensure customer-based quality parameters are measured and tracked
Manage Vulnerable/Priority customer tasks/processes in the realm of the process
Ensure privacy is for the customer related information / assets

More Info

Job Type:

Permanent Job

Industry:

Software Engineering

Role:

Software Engineer /Programmer

Function:

Employment Type:

Full time

About Company

Tata Consultancy Services Limited

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 56 years. Our consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through our unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational business group, TCS has over 601,000 of the world’s best-trained consultants in 55 countries.

Job ID: 105715591

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