CSR - Telco Account | Voice / Non-Voice - Dayshift / Nightshift
CSR - Telco Account | Voice / Non-Voice - Dayshift / Nightshift
recruitify_hr- Posted 10 hours ago
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Job Description
- Effectively identify, troubleshoot, and resolve customer concerns. Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction.
- Recognize opportunities to retain customers by presenting alternative solutions, special offers, or service upgrades that align with their needs.
- Follow all company policies and regulatory requirements related to customer privacy, data security, and compliance standards.
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