CSR - Telco Account | Fast Hiring

Customer Service Representative – Telco Account

Onsite | ₱19,000–₱31,000/month | Full-time | Davao City

Start or Grow Your Career in Telecommunications

Looking for a customer service job where you can earn competitively, develop in-demand communication and problem-solving skills, and build a long-term career

This Telco Account Customer Service Representative role in Davao City gives you the opportunity to assist customers with mobile, internet, broadband, billing, account, and service concerns while gaining valuable experience in the telecommunications industry.

Whether you're an experienced customer service professional or applying for your first BPO job, qualified applicants are welcome to apply.

Job Overview

Position: Customer Service Representative – Telco Account

Salary: ₱19,000–₱31,000 per month

Location: Davao City

Work Setup: Onsite

Employment Type: Full-time

Experience: With or without BPO or call center experience are welcome to apply

Compensation and Benefits

Competitive salary package of ₱19,000–₱31,000 per month

Performance-based incentives and bonuses

Paid telco account training

Upskilling and skills development opportunities

Career growth and advancement opportunities

Structured onboarding and training support

About the Role

As a Customer Service Representative for a Telecommunications Account, you will assist customers with questions, requests, and concerns related to their mobile, internet, broadband, and telecommunications services.

You may handle billing inquiries, account updates, service requests, connectivity concerns, plan changes, and other customer needs.

This role is ideal for individuals who enjoy solving problems, communicating with customers, and learning about technology and telecommunications services.

What You Will Do

Handle customer inquiries through phone, chat, or email

Assist customers with billing, account, and service-related concerns

Provide accurate information about telecommunications products and services

Assist with plan upgrades, changes, and service requests

Troubleshoot basic connectivity and service-related concerns

Help customers resolve account and technical issues

Explain service features, plans, and applicable processes clearly

Document customer interactions and requests accurately in the system

Escalate complex technical or account concerns when necessary

Follow established quality, productivity, and customer service standards

Work toward customer satisfaction and resolution targets

Qualifications

High School or Senior High School graduate; college-level applicants and graduates are welcome

With or without BPO or call center experience are welcome to apply

Good English communication skills, both verbal and written

Strong customer service and interpersonal skills

Good problem-solving and critical-thinking skills

Basic computer skills and ability to navigate multiple applications

Comfortable learning telecommunications products, systems, and processes

Ability to multitask and handle different customer concerns

Willing to work onsite in Davao City

Willing to work on shifting schedules, including weekends, nights, and holidays when required

Training and Work Setup

Onsite position in Davao City

Paid telco account training

Structured onboarding and training support

Shifting schedules may include weekends, evenings, nights, and holidays

Opportunities to develop customer service, communication, troubleshooting, and problem-solving skills

Why Apply for a Telco Account

If you're interested in technology, mobile services, internet, or telecommunications, this role gives you an opportunity to turn those interests into valuable professional experience.

For experienced BPO professionals, a telco account can help strengthen customer service, troubleshooting, and technical support skills. For applicants without BPO experience, paid training provides an opportunity to learn the role and develop skills that can be useful across different customer service and support careers.

With a ₱19,000–₱31,000 salary range, paid training, performance incentives, and career growth opportunities, this is an opportunity for applicants looking to start or grow their career in customer service and telecommunications.

Location

Davao City – Onsite

If you're ready to build your customer service career, develop telecommunications skills, and work toward long-term professional growth, apply today.