Job Description
The following are the specific duties and responsibilities of the Technical Support.
Redirecting tickets to other departments
Basic troubleshooting of technical issues
Checking and confirmation of account information
Updating/modifying account credentials
Resetting interviews
Downloading and uploading videos to the Spark Hire platform
Facilitating deadline extensions
Candidate and customer outreach
Providing any needed information about the platform
Qualifications
Superior communication and presentation skills
Friendly and upbeat personality, high energy-level
Willingness to go above and beyond for our customers.
Strong interpersonal skills to work well in a team environment.
Solid writing skills & Strong organizational skills
Ability to follow directions and complete assignments on time.
Pay huge attention to detail.
Natural ability to build rapport with customers.
Learn new processes and strategy quickly.
Critical thinking to address real-time challenges.
Tech-savvy and quick to adopt new software.
Passion, passion, and more passion
