Technical Support Representative (Tech Account)
Davao City | Onsite
Competitive Salary Package
Paid Training
HMO & Life Insurance
Career Growth Opportunities
Qualifications
- Senior High School Graduate, College Level, or College Graduate
- With or Without BPO Experience
- Basic Computer Troubleshooting Skills
- Good English Communication Skills
- Willing to Work Onsite and on Shifting Schedules
Job Responsibilities
- Provide excellent customer support for technical inquiries.
- Assist customers with technical concerns via phone, chat, or email
- Troubleshoot hardware, software, internet, and device issues
- Document all customer interactions, resolutions and feedback for future reference
- Escalate complex concerns when necessary
- Maintain a strong knowledge of company products and services to assist customers.
- Technical support roles typically involve troubleshooting connectivity, software, mobile app, and device-related issues.
