CSR Rider Support - Taguig Site
CSR Rider Support - Taguig Site
metacom careers1-3 Years
- Posted a month ago
- Be among the first 10 applicants
Job Description
Description
- Provide excellent customer service support to riders via various communication channels.
- Assist in resolving rider issues and inquiries in a timely manner.
- Maintain comprehensive knowledge of company policies and procedures to effectively guide riders.
- Collaborate with internal teams to enhance the rider experience and streamline processes.
- Document all interactions and feedback to improve service quality.
- Educational Qualifications: Bachelor's degree in a relevant field
- Experience Level: 1–3 years of experience in customer service or support roles
- Skills and Competencies: Strong communication and interpersonal skills
- Skills and Competencies: Proficient in using computer systems and customer management software
- Qualities and Traits: Detail-oriented with a customer-centric attitude
- Working Conditions: Ability to work shifts, including weekends and holidays
More Info
Key Skills
Customer management software
Computer systems
About Company