Job Description
Customer Service Representative – Sales
Cebu City | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We're looking for Sales Customer Service Representatives to engage customers, promote products or services, and help meet sales targets. You'll assist clients, answer inquiries, and provide excellent support across multiple communication channels.
Key Responsibilities
Handle inbound and outbound customer interactions via phone, email, or chat
Explain product features, pricing, and promotions
Support customers with orders, subscriptions, or service upgrades
Maintain accurate records of all customer transactions
Escalate complex issues to supervisors
Achieve personal and team sales targets
Schedule & Training
Shifts include nights, weekends, and holidays
Paid training on sales procedures and company systems
Requirements
At least High School or Senior High School graduate
Strong English communication and persuasion skills
Customer-focused, goal-driven, and detail-oriented
Basic computer skills and multitasking ability
Willing to work onsite in Cebu City
