CSR NO BPO EXPERIENCE REQUIRED

Role Description

Join our BSC IFP (CG) Voice Account as a Customer Service Representative. This is an entry-level opportunity for college graduates, providing customer support while maintaining excellent service and performance standards.

Key Responsibilities

• Handle customer inquiries through voice calls.
• Provide accurate information and appropriate solutions.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions accurately.
• Follow company procedures and quality standards.
• Meet productivity, quality, and customer satisfaction targets.
  
  

Qualifications

• College Graduate with or without experience.
• Completed at least 2 years in college with 6 months customer service-related work experience may also be considered.
• Above-average English communication skills.
• B1 English proficiency.
• Willing to work night shift, including weekends and holidays.
• Willing to work onsite in Bridgetowne, Quezon City.
  
  

Skills & Competencies

• Strong verbal and written communication skills.
• Good interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Good comprehension and active listening skills.
• Basic knowledge of MS Office.
• Adaptable and able to work in a fast-paced environment.
  
  

What We Offer

• 18,000 Basic Pay
• 1,000 Flex Fund Allowance
• 2,000 Account Premium
• 20% Night Differential
• HMO Coverage for Employee – Day 1
• HMO Dependent Coverage upon Certification
• Life and Accident Insurance
• Annual Performance-Based Salary Increase
• 13th & 14th Month Pay
• Government-Mandated Benefits
• Career Growth Opportunities