Customer Service Representative (Travel & Hospitality Account)
Were Hiring! Join our
Travel & Hospitality Account and build your career in the BPO industry! Perfect for candidates with customer service or sales experience who are passionate about travel and helping customers.
Location: Pasay, Metro Manila (Onsite)
Shifting Schedule
Role Description
As a CSR for our Travel & Hospitality Account, you will assist customers with travel-related inquiries, reservations, booking concerns, and sales support. You will provide excellent customer service while ensuring accurate and efficient resolutions.
Key Responsibilities
- Handle customer inquiries related to travel bookings and services
- Assist customers with reservations, account concerns, and travel information
- Provide sales support and recommend suitable travel options when needed
- Resolve customer issues professionally and efficiently
- Maintain excellent customer satisfaction and service quality
Qualifications
- At least High School Graduate (Old Curriculum) / SHS Graduate / ALS Graduate
- With at least 6 months BPO International Experience
- For Sales role: at least 6 months Sales Experience (Call Center)
- Experience in CSR, Sales, or Travel account is an advantage
- Willing to work onsite in Pasay
- Amenable to shifting schedules
Skills & Competencies
- Strong communication and customer service skills
- Sales and negotiation skills
- Problem-solving and multitasking ability
- Attention to detail and accuracy
- Ability to work in a fast-paced environment
What We Offer
- Salary Package: 23,000 32,000 (depending on BPO/Sales experience)
- Paid Training
- 22 Paid Leaves
- HMO Coverage
- Government Mandated Benefits
- 13th Month Pay
- Career growth opportunities
