1 year CSR/Client Service Representative experience (BPO experience preferred) with a customer-first mindset, strong communication and coordination skills
At least High School or College Level
Proficient in computer operating systems and Office software
English proficiency is preferred
Strong multitasking, prioritization, and time management skills
Willing to work in Upper McKinley, Taguig, on night shift and shifting/flexible schedules
Can start immediately (start: Friday, November 14)
Role Responsibility:
Answer or receive customer requests via different service channels (calls/chat/hotline/mail/tickets), and provide timely and accurate solutions based on SOP.
Resolve cases within the scope of authority or escalate to the appropriate team for unresolved issues
Maintain records of customer interactions, process customer accounts, and file documents.
Other Information:
Hiring Process: 1-day Hiring process. Only 1 virtual/online interview
Office-Based. Location: Upper McKinley (opp. Venice Grand Mall), Taguig
Night Shift with flexible scheduling. options to accommodate US time zones
Flexible to work in a shifting schedule, including weekends (Saturday & Sunday), Holidays
