CSR for KYC Client Outreach

Responsibilities:

• Conduct outreach to clients via email and phone to request and follow up on required KYC documentation.
• Explain regulatory requirements and documentation needs clearly and professionally.
• Review and validate client-submitted documents for completeness and accuracy.
• Coordinate with internal teams (Compliance, Relationship Managers, Operations) to resolve KYC-related issues.
• Track outreach progress and maintain detailed records in internal systems.
• Escalate high-risk or non-responsive cases to appropriate stakeholders.
• Ensure timely completion of KYC refreshes and remediation tasks.
• Adhere to internal policies, procedures, and regulatory guidelines (e.g., BSA, USA PATRIOT Act, FATCA).
• Strong understanding of U.S. KYC/AML regulations and documentation requirements.
• Excellent communication skills (verbal and written) in English.
• Experience in client-facing roles, preferably in a global banking environment.
• Familiarity with FATCA, CRS, and other global regulatory frameworks.
• Participate in process improvement initiatives and team meetings.