Role Description
We are looking for a dedicated
Healthcare Customer Service Representative to provide excellent support to patients, healthcare members, and clients. The role involves handling healthcare-related inquiries, assisting with concerns, and ensuring accurate and timely resolution while delivering a high-quality customer experience.
Key Responsibilities
- Handle inbound and outbound healthcare-related customer interactions through phone, email, or other communication channels.
- Assist patients and members with inquiries regarding healthcare services, benefits, claims, and account concerns.
- Provide accurate information while following healthcare policies, procedures, and compliance standards.
- Document customer interactions and update records accurately.
- Resolve customer issues efficiently while maintaining professionalism and empathy.
- Escalate complex concerns to the appropriate team when necessary.
Qualifications
- At least High School Graduate or Senior High School Graduate.
- Must have B2 level English proficiency (CEFR) or higher.
- At least 6 months of Customer Care Experience (CCE) in the healthcare industry required.
- Strong communication and customer service skills.
- Willing to work onsite in EDSA Greenfield.
- Flexible to work on shifting schedules, including weekends and holidays if needed.
Skills & Competencies
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Ability to handle sensitive healthcare information with professionalism.
- Customer-focused mindset with attention to detail.
- Basic computer proficiency and ability to navigate multiple systems.
- Ability to work effectively in a fast-paced environment.
What We Offer
- Competitive salary package.
- Healthcare account experience with career growth opportunities.
- Professional training and development programs.
- Supportive onsite work environment.
- Opportunities for long-term career advancement.
