Job Description
Join the talented team as a Customer Service Representative for our Ecommerce account. In this full-time, non-voice role, you will be the main point of contact for customers, ensuring their queries and concerns are resolved efficiently and effectively. Based in Taguig City, Metro Manila, this is an exciting opportunity to be part of a growing organisation that is transforming the customer experience.
What you'll be doing
Respond to customer inquiries and concerns via email, chat, and other digital channels
Provide accurate and timely information to customers
Troubleshoot and resolve customer issues, escalating complex cases as needed
Maintain detailed records of all customer interactions
Continuously look for ways to improve the customer experience
Collaborate with cross-functional teams to enhance service delivery
What we're looking for
Proven experience in a customer service or call centre role, preferably in an e-commerce or digital environment
Strong communication and interpersonal skills, with the ability to effectively interact with customers
Excellent problem-solving and critical thinking abilities
Proficiency in using computer systems and digital platforms
Fluency in English, both written and verbal
Ability to work in a fast-paced, dynamic environment
Commitment to providing exceptional customer service
Apply now to become our next Customer Service Representative for our Ecommerce account!
