ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Work Location: ONSITE (SHAW, MANDALUYONG)
Work Schedule: Rotating
Account-specific roles and responsibilities:
Account type: Airline / Travel
Attend to customers concerns related to booking, scheduling, cancelling flights
Customer Service (Job Description)
Provides customer support through different communication channels (phone, email, chat)
Resolves issues and accommodates customer inquiries to ensure satisfaction with products or services
Collaborates with colleagues and different departments to resolve complex issues
Maintains accurate records on customer interactions, transactions, feedback, etc
Requirements
No BPO experience and fresh grads can apply!
Preferably With at least 6 months of international airline account experience in a BPO setup
Excellent verbal and written English communication skills
Amenable to work in rotating shifts
Can work in Shaw Blvd, Mandaluyong
Benefits
What can we offer you
Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives
