Job Description
Call Center Agent - CSR
Location: Davao (Onsite)
Company: Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Davao. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional setting you need to grow your career in the BPO industry.
Job Description
We are seeking Call Center Agents to assist clients with inquiries, provide accurate information, and resolve concerns across multiple channels. This role is ideal for individuals who enjoy helping others and thrive in a fast-paced environment.
Key Responsibilities
Handle customer inquiries via phone, email, or chat
Provide accurate information about services, processes, or policies
Resolve issues promptly and professionally
Maintain records of all customer interactions and updates
Escalate unresolved or complex issues to supervisors
Meet productivity, quality, and customer satisfaction targets
Schedule & Training
Shifting schedules, including nights, weekends, and holidays
Paid training on company systems, processes, and customer service best practices
Requirements
High School or Senior High School graduate (College preferred)
Strong English communication skills (written and spoken)
Customer-focused, detail-oriented, and problem-solving mindset
Basic computer literacy and multitasking skills
Willing to work onsite in Davao
