CSR/ Customer Service Representive/ Voice Support/ Call Center

Requirement:

• Minimum 1 year CSR/Client Service Representative experience (BPO experience preferred) with a customer-first mindset, strong communication and coordination skills
• At least High School or College Level
• Proficient in computer operating systems and Office software
• English proficiency is preferred
• Strong multitasking, prioritization, and time management skills
• Willing to work in Upper McKinley, Taguig, on night shift and shifting/flexible schedules
• Can start immediately

Role Responsibility:

• Answer or receive customer requests via different service channels (calls/chat/hotline/mail/tickets), and provide timely and accurate solutions based on SOP.
• Resolve cases within the scope of authority or escalate to the appropriate team for unresolved issues
• Maintain records of customer interactions, process customer accounts, and file documents.

Other Information:

• Hiring Process: 1-day Hiring process. Only 1 virtual/online interview
• Office-Based. Location: Upper McKinley (opp. Venice Grand Mall), Taguig
• Night Shift with flexible scheduling. options to accommodate US time zones
• Flexible to work in a shifting schedule, including weekends (Saturday & Sunday), Holidays
• HMO upon regularization