CSR (Clark on site)

Have you been looking for a stable job and a stable client

This could be your dream job!

We need experienced CSR/Call Center Agents for work on-site (Clark Freeport Zone Pampanga)

Job Description

General Duties

Receive inbound work by various methods (phone, email, electronic) and process to ensure jobs are accurately and efficiently booked

Receive inbound questions about products and provide accurate information and where possible convert to a booking

Place outbound follow-up calls to customers to confirm booking details

Complete administration (such as Posting Invoices) as per relevant policy/procedure

Complete other duties as directed by the Call Center Manager

Sales

Place outbound calls to previous customers to speak about product/sales options

Identify up-sell opportunities and close sales whilst speaking with customers

QUALIFICATIONS:

With at least 1-2 years of customer service experience

Previous experience in the automotive windscreen/tinting industry

Excellent communication skills

Excellent customer service skills and experience delivering strong customer service via e-mail and phone

Demonstrated experience handling a variety of customer service issues

Ability to meet targets

With Basic Microsoft Excel experience

Fast typing speed

Computer Savvy

Team player who can work with a variety of people throughout the company

Willingness to learn

Ability to take initiative

Willing to work on shifting schedule

Willing to work on-site Clark Freeport Zone, Pampanga