Job Description

A bilingual professional who is comfortable reviewing high-volume customer interactions, has strong attention to detail, and can confidently communicate findings and coaching recommendations in Bahasa Malaysia and English.

Position: CSR– Bahasa Malaysia & English

Location: Philippines

Work Setup: Onsite

Requirements:

Fluent in Bahasa Malaysia and English, both written and verbal.
At least 1 year of BPO experience in a BPO, customer service, or shared services environment.
Experience handling customer service, technical support, e-commerce, ride-hailing, fintech, or similar accounts is preferred.
Excellent analytical and problem-solving skills.
Strong attention to detail and ability to identify process and compliance gaps.
Good communication and presentation skills.
Proficient in Microsoft Office, particularly Excel and PowerPoint.
Willing to work onsite and on a shifting schedule, including weekends and holidays.
Candidates must be currently based in the Philippines and able to work within the required PH site.