Job Description
This role is part of our industry specific, cruise and tourism team and a key part of our national fresh produce business. The role undertakes a broad range of administrative and system management duties, supporting the cruise leadership team and our customers, ensuring we receive, respond and resolve all requirements in a professional and timely manner to these complex international customers.
The role is administrative and does not require direct conversation with the customer albeit this may evolve over time
Core Responsibilities
Primary Cruise Administration Management: General administrative oversight of cruise email in box and with the resolution or redirection of work as appropriate
Supplier order placement: Place, confirm and manage orders to be placed with selected suppliers
Process Incoming Orders: receiving customer orders by email or other means and inputting into business Fresh platform.
Activity Calander Management: Create/Update seasonal calendars for all deliveries.
Track, Record, monitor customer orders: providing regular updates to leadership team on the status of customer orders/forecast
Communicate with Cruise line teams: Manage the circulation of published information to customers including product availability/seasonality,
Manage On-line Portals; CTX, MXP, Oracle, RCG including data entry process or creation and update of orders in customer specific on-line portals
Pricing Maintenance: Assist in maintaining pricing data in Fresh platform for both individual orders/brands or seasonal pricing for local/international brands
Logistics: Place, confirm and manage bookings with logistics/freight providers to support delivery of Cruise orders.
Role Capability
Team Focused
Attention to Detail, accuracy and quality of work
Professional, positive and Pro-Active Communication style
Flexible Work Availability
Customer Focused
Prioritization/Multitasking Capability
Systems Experience: incl MS365, and customer / business bespoke data entry platforms
Skills & Experience
Strong Customer Service
Ability to Work under Pressure
Deadline Based Mindset
Systems and technology incl. data entry and data management
Team Player
Curiosity; comfortable to ask questions and seek understanding rather than just task completion
Communication (both verbal/written)
Conflict Resolution
