CRM & Training Operations Administrator

Job Title: CRM & Training Operations Administrator

Location: Remote

Job Description

We are seeking a highly organized and tech-savvy CRM & Training Operations Administrator to support internal operations, training programs, and client management processes. This role will be responsible for maintaining CRM data, managing learning management systems, coordinating training materials, and supporting various administrative and operational tasks. The ideal candidate is comfortable working across multiple platforms, detail-oriented, adaptable to changing priorities, and capable of managing a variety of administrative and system-related responsibilities. This is a non-client-facing role focused on ensuring operational efficiency and supporting internal teams.

Responsibilities

• Manage and maintain CRM records, ensuring data accuracy and completeness.

• Administer and update Zoho CRM, including contact, account, and activity management.

• Support Learning Management System (LMS) administration using TalentLMS.

• Manage leadership assessment portals and maintain assessment reports.

• Upload, organize, and maintain digital training materials and curriculum content.

• Create and format presentations, PDFs, and training documents using provided content.

• Coordinate printing and distribution of training materials and class resources.

• Maintain internal documentation, files, and operational records.

• Assist with ordering and tracking company inventory, promotional items, and branded merchandise.

• Monitor system data and ensure information is properly organized across platforms.

• Provide administrative support for training, learning, and operational initiatives.

• Adapt to and learn new software platforms as business needs evolve.

What We're Looking For

• Minimum 3 years of experience in administrative, operations, CRM, or training coordination roles.
• Hands-on experience with CRM platforms such as Zoho CRM or similar systems.
• Experience working with Learning Management Systems (LMS), preferably TalentLMS or equivalent.
• Strong proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Experience creating and formatting presentations, PDFs, and business documents.
• Excellent organizational and time management skills.
• Strong attention to detail and data accuracy.
• Ability to learn and navigate multiple software platforms quickly
• Excellent written and verbal communication skills.
• Experience supporting remote teams is highly preferred.
• Reliable internet connection and dedicated remote workspace.