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gss hr solutions private limted

CRM Solutions Architect

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Job Description

Mandatory Skills and Experience:

  • At least 15 years of total experience and with minimum 10 years of relevant experience in Solutions Architecture.
  • Experience in CRM platforms and Case Management solutions.
  • Familiarity with Identity Management, SIM Registration systems, or SCV (Single Customer View) implementations.
  • Hands-on architecture and development background in cloud platforms (GCP or AWS) , including IAM, networking, and cost-aware multi-region design.
  • Strong experience in Java, Python, and Spring Boot, with deep understanding of microservices and distributed system design.
  • Expertise in REST API design, including security, governance, and third-party integration best practices.
  • Solid background with PostgreSQL, Redis, and messaging platforms like Kafka and RabbitMQ.
  • Proficiency in CI/CD pipelines, Docker, Kubernetes, Terraform, and GitOps tools such as ArgoCD.


Preferred Attributes

  • :Understanding of digital identity patterns such as identity federation, SSO, and customer profile unification
  • .Skilled in designing for privacy, data protection, and compliance (e.g., SIM registration laws, data residency)
  • .Familiarity with frontend-backend patterns (e.g., React integration), for omnichannel CRM and identity experiences
  • .Strong communication skills and the ability to align technical solutions with business and regulatory needs

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Job ID: 149114069