Support Revenue Growth Through CRM and Lead Coordination
Sales growth depends on organized systems, responsive follow-ups, and accurate CRM execution. As a CRMSales Support Specialist, you'll help strengthen revenue operations by managing inbound leads, updating CRM records, supporting client communications, and coordinating campaigns through HubSpot, Mailchimp, Salesforce, and Pipedrive. This role is built for professionals who combine client service, sales administration, and CRM expertise-offering long-term growth, global exposure, and Emapta's award-winning employee experience.
Role Snapshot
Employment Type: Full-time
Shift: Day Shift, Weekends Off
Work Setup: Work From Home
Salary: PHP 45,000 - PHP 90,000
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Permanent WFH arrangement
- Fixed weekends off
- Day shift schedule
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- Minimum 5 years of experience in B2B client servicing, account management, sales support, or sales administration
- Hands-on experience maintaining CRM databases, managing sales pipelines, tracking client interactions, building contact lists, and supporting marketing campaigns across HubSpot, Pipedrive, Salesforce, and Mailchimp
- Proven ability to manage inbound leads, client follow-ups, sales coordination, and pipeline updates
- Experience maintaining contact records, creating deals, building lists, updating workflows, and ensuring CRM data accuracy
- Strong document formatting skills using Microsoft Office or Google Workspace, including Word/Docs, Excel/Sheets, and PowerPoint/Slides
- Excellent written English, with the ability to proofread, format, and prepare professional sales documents and client communications
- High attention to detail, with strong accuracy in CRM updates, reporting, document formatting, and process compliance
- Ability to manage multiple tasks, prioritise independently, and meet deadlines with minimal supervision
- Experience using B2B lead generation or data enrichment tools such as Firmable, Lusha, ZoomInfo, Ocean.io, or similar platforms is an advantage
- Familiarity with ERP, SaaS vendor ecosystems, VAR models, or channel partner environments is preferred
- Proficiency in Microsoft Office, Google Workspace, CRM platforms, and sales support tools
- Ability to work remotely while staying aligned with the Australia East Coast time zone
- Tertiary qualification in Business Administration, Marketing, Sales, or a related field is preferred
Key Responsibilities
- Create and maintain deals in HubSpot, log opportunities in Phoenix and the Wiise partner portal, and ensure accurate CRM data, clean pipeline records, and timely activity updates
- Monitor the general enquiries inbox, route enquiries within 30 minutes, manage inbound sales calls, log interactions, and coordinate prompt follow-ups
- Build and maintain targeted suspect and prospect lists using Firmable, Lusha, and other B2B data tools integrated with HubSpot
- Allocate leads to SDRs and BDMs based on territory and volume rules, and process intent leads according to established workflows
- Provide day-to-day HubSpot support to the Marketing Manager and sales team, including Sales Hub assets, email sequences, workflows, templates, and Marketing Hub campaign execution
- Update, format, and maintain sales collateral, business cases, proposals, presentation decks, vendor materials, pricing, and messaging
- Support BDMs, the Managing Director, and the broader sales team with document formatting, sales administration, and ad hoc administrative tasks
- Prepare and distribute client newsletters using Mailchimp or HubSpot, including formatting, scheduling, list management, and campaign support
- Perform sales administration tasks such as contract processing, quoting, order management, reporting, and analytics
- Support customer success administration, including onboarding assistance, renewal tracking, and customer health reporting
About the Client
Our client is a multi-award-winning cloud ERP and payroll consultancy delivering tailored business solutions to mid-sized organizations across Australia. With over 15 years of industry expertise and more than 300 successful implementations, they are recognized as a leading partner in cloud ERP ecosystems. Their accredited consultants specialize in system implementation, customization, and long-term support, enabling businesses to optimize operations, enhance visibility, and scale sustainably while maintaining a strong focus on customer success.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
