Credit Support Executive Assistant

Responsibilities

• Review and interpret credit reports from Experian, Equifax, and TransUnion to identify collections, dispute cycles, and special account information
• Draft credit dispute documentation, templates, and letters using Credit Hero software
• Manage client onboarding by capturing details, sending forms, and maintaining accurate records in CRM systems under strict confidentiality
• Update sales pipelines, case notes, and task escalations directly in GoHighLevel (GHL)
• Configure and monitor GHL automations for appointment reminders, follow-ups, document requests, and client notifications
• Manage email correspondence, coordinate appointment scheduling, and provide timely updates on case progress and dispute cycles
• Communicate with internal teams via Slack to resolve escalations, clarify details, and support client retention

Qualifications

• Demonstrated administrative support experience in a corporate setting or as a Virtual Assistant
• Practical experience using GoHighLevel (GHL) CRM, including pipeline management and task tracking
• Hands-on proficiency setting up and monitoring GHL workflow automations for reminders, follow-ups, and notifications
• Skilled in professional email management, appointment scheduling, and escalation protocols
• Basic knowledge or experience using Credit Hero software to prepare credit dispute letters and client documentation

For fast application process, please send your CV to [Confidential Information]