Credit Resolution Specialist

Join one of the Philippines leading property developers and be part of a dynamic, high-performing team committed to excellence and client satisfaction. We are looking for an Accounts Management Specialist who will play a critical role in managing and maintaining key client accounts, with a strong focus on billing, collections, and relationship management.

Role Overview

This is a full-time, on-site role based in Quezon City for a Credit Resolution Specialist (Open for Fresh Graduates/ Entry Level). The role involves reviewing and analyzing customer accounts, identifying overdue or disputed balances. This position is responsible for maintaining and monitoring all existing accounts for collection, and resolving billing problems, concerns, and issues of all Megaworld clients.

Duties and Responsibilities:

● Serve as primary contact for all existing client accounts.

● Meets the collection quota imposed by the management.

● Provides clients with correct quota and legible Statement of Accounts, Notices, and

Letters related to collection.

● Contacts clients regarding delinquency of their accounts and setting up financial

arrangements.

● Makes a credible beginning and month-end report.

● Identifies the root cause of problematic accounts and suggests a possible resolution to

the immediate superior.

● Represents the company in a professional and affirmative manner.

● Maintains extensive knowledge of Megaworld's product line.

● Provides utmost customer satisfaction to all visiting clients and their representatives.

● Answers, screens, and directs telephone calls via Company Telephone and Mobile

Lines.

● Performs other duties that may be assigned from time to time.

Qualifications

• Strong Analytical Skills to review account data, identify discrepancies, and recommend appropriate resolution steps.
• Excellent Communication and Customer Service skills for managing inquiries, explaining account details, and maintaining professional, respectful interactions.
• Foundational knowledge of Finance concepts related to billing, collections, account reconciliation, and credit risk.
• High attention to detail, accuracy in data entry, and strong organizational skills.
• Ability to work on-site in Quezon City and collaborate effectively with cross-functional teams.
• Proficiency with MS Office tools (especially Excel and Outlook) and familiarity with ERP or accounting systems is an advantage.
• Bachelor's degree in Finance, Accounting, Business, or a related field, or equivalent relevant experience in credit, collections, or billing.